Technical Solutions Representative III

Melville, New York, United States · Can

Description

Our client is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29 billion in global revenue, its parent company, they rank third overall in U.S. patents granted in 2016† and is one of Fortune Magazine's World's Most Admired Companies in 2016. Our client is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes and dedicated to its Kyosei philosophy of social and environmental responsibility.


Responsibilities:

  • Provide second-level phone and web based support to both customer-facing field technicians and resellers who are diagnosing problems with and repairing digital copiers' hardware.
  • Troubleshoot problems and recommend solutions using technical expertise, reference data contained in the documented resources and re-creating difficult problems in a lab environment.
  • Log all call activity into the Call management system and share information in the knowledge base for both internal and external customers.
  • Create "How To" videos to aid technicians in the support process.
  • Requirements

    Qualifications:

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