Systems Solutions Representative IV

Melville, New York, United States · Can

Description

Our client is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29 billion in global revenue, its parent company, they rank third overall in U.S. patents granted in 2016† and is one of Fortune Magazine's World's Most Admired Companies in 2016. Our client is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes and dedicated to its Kyosei philosophy of social and environmental responsibility.

Responsibilities:

Provide an enhanced level of software and connectivity phone and web based support to customer-facing field technicians and resellers who are diagnosing problems. Troubleshoot problems and recommend solutions using technical expertise, by re-creating difficult problems in a lab environment and reference data contained in all available resources. Log all call activity into the Call management system and share information in the knowledge base for both internal and external customers. Create "how to" videos to assist technicians in the troubleshooting process.

Requirements

Qualifications:

  • Four years experience in the computer or networking environment, technical support, or quality assurance capacity.
  • 3+ years demonstrated technical proficiency in troubleshooting software and office equipment
  • Bachelors degree is required, preferably in Computer Science, Computer Information Systems or Management Information Systems with specific technical coursework required.
  • Strong knowledge of Windows / MacIntosh / UNIX environments and their integration into a LAN/WAN.
  • Strong networking knowledge, both in theory and practice.
  • Strong application knowledge of Software products (i.e. uniFLOW, Therefore, PrismaDirect, etc.) and current versions of popular commercial software packages is required.
  • Network +, Security+, MCITP, MCSA or equivalent.
  • The position may require some light travel.
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